Refund policy
Return & Refund Policy – Best E Scooters UK
At Best E Scooters UK, we want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, you can request a return and refund within 7 days of receiving your order—no reason required.
Return Conditions
To be eligible for a return and refund:
✅ The return request must be submitted within 7 days of receiving your order.
✅ The item must be unused, in the same condition you received it, and in its original packaging.
✅ All accessories, manuals, and parts must be returned together.
✅ Returns must be pre-approved by our customer service team. Please contact us at [your email address] before sending your item back.
Return Shipping & Fees
- Customers are responsible for return shipping costs.
- A £50 return fee will be deducted from your refund to cover handling, inspection, and restocking.
- We recommend using a tracked and insured courier to ensure the safe return of the item.
Non-Returnable Items
Unfortunately, we cannot accept returns if:
❌ The product has been used, damaged, or altered.
❌ The product is not returned in the original packaging.
❌ The return request is submitted after the 7-day window.
Refund Process
Once your return is received and inspected, we will process your refund (minus the £50 return fee) to your original payment method. Refunds are typically processed within 5-7 business days after we receive the returned item.
Contact Us for Returns
To start a return, please contact our customer service team at Contact Us page with your order number and reason for the return. We will guide you through the return process.
Best E Scooters UK – Buy with confidence. Hassle-free returns within 7 days.